warranty support

Warranty Support Policy

Hydrofoil Academy Shop (Products)

Warranty Coverage

Hydrofoil Academy Shop provides warranty support for products sold through our store in accordance with manufacturer warranties and Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty coverage generally applies to manufacturing defects in materials or workmanship under normal and intended use.

What the Warranty Covers

Warranty claims may be accepted for:

• Manufacturing defects in the product
• Faulty materials or workmanship
• Products that fail under normal use due to a manufacturing issue
• Items that arrive defective or damaged during delivery

All warranty claims are assessed after the product has been inspected by our team or the manufacturer.

What Is Not Covered

The warranty does not cover damage caused by:

• Normal wear and tear
• Improper use or misuse of equipment
• Accidents, collisions, or impacts during watersports activities
• Incorrect storage, maintenance, or handling
• Modifications or repairs carried out by unauthorized persons
• Damage caused by environmental conditions such as sand, saltwater corrosion, or exposure to extreme conditions

Consumable or hygiene items may also be excluded from warranty coverage.

Proof of Purchase

To make a warranty claim, customers must provide:

• Proof of purchase or order number
• Photos or description of the issue
• Any additional information requested to help assess the claim

Without proof of purchase, we may not be able to process the warranty request.

Warranty Claim Process

To request warranty support:

  1. Contact us at hello@hydrofoilacademy.com.au

  2. Provide your order number, product details, and description of the issue

  3. Include photos or videos showing the defect if possible

Our team will review the information and may request that the item be returned for inspection.

If the claim is approved, we will determine the appropriate solution, which may include:

• Product repair
• Replacement item
• Refund where required under Australian Consumer Law

Return of Warranty Items

If a product needs to be returned for inspection, we will provide instructions on how to return the item.

Returns should be sent to:

Hydrofoil Academy Shop
2 Vickery Ave
Rose Bay NSW 2029
Australia

Customers may be responsible for return shipping unless the product is confirmed to be faulty or defective.

Contact Information

For warranty enquiries or support, please contact:

Hydrofoil Academy Shop

Email: hello@hydrofoilacademy.com.au

Address:
2 Vickery Ave
Rose Bay NSW 2029
Australia